Making assumptions is something I try not to do. I actually paid attention for a minute or two during some boring, role-playing, work training class years ago to learn that when you assume, you make an ASS out of U and ME. I most likely just perked up when I saw the word ass on a white board. Or it could be that I enjoy acronyms, is that even an acronym? Obviously I wasn’t paying attention in that class. Anyway, I’m going to make the assumption that you’ve all encountered head shaking laziness at some point lately.

I’m not talking about your children not wanting to take the dog out lazy, I’m talking about customer service laziness. Sometimes the extreme laziness of others even amazes me, who is OG lazy (OG means Original Gangster or Original for all you non-cool readers). I was the kid that never really enjoyed sledding because you had to walk back up the hill, and picked which homework I would bring home based on how heavy the books were.

The thing that gets me, is how common place laziness is in business these days. Almost a prerequisite for a job. First question during a job interview, “when confronted with a task the requires the slightest bit of effort do you a) accept the challenge, or b) push it off onto someone else who is ultimately not the correct person?” We all know “b” gets you not only the job, but an office with a window.

Recently I had an issue with a company and the first person I spoke with had no clue how to answer my question, so she transferred me to the wrong person, of course. That person not only didn’t have a clue how to help me, but she didn’t even know where to transfer me to, so you know what she did? She hung up on me! How awesome is that?!? Seriously, she deserves a raise and a turkey at Thanksgiving in addition to her corner window office. Imagine? “Wow, I’d really have to think with this one.” Click.

Are you finding that instead of getting angry, you are just starting to find it amusing. I actually just threw away a refund check for $67 because I couldn’t find anyone that could re-issue the check with the correct name spelling. It’s sad, but I laughed and gave up. The other day I was so moved emotionally by the effort someone gave to assist me that I could barely bring myself to hang up the phone, “thank you, thank you so much, you just made my day, I love you”.